The ANKA Support Center provides fast, reliable and uninterrupted technical support for your industrial automation systems. Reach us by phone, e-mail or WhatsApp; access technical documents, manuals and frequently asked questions below.
From installation to commissioning, from troubleshooting to spare parts, our expert engineering team is by your side so you get the highest efficiency from your products.
HOW TO GET SUPPORT?
Support in 3 Steps
1
Send Your Request
Send us your request via phone, e-mail or the contact form together with your product/system details.
2
Expert Guidance
Our relevant engineer contacts you shortly, analyzes the issue and determines the solution path.
3
Solution & Follow-up
The solution is delivered remotely or on-site; your satisfaction is followed up afterwards.
FREQUENTLY ASKED QUESTIONS
Questions You May Have
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How can I reach technical support?
You can reach us on weekdays between 08:30–18:00 by phone (+90 352 321 40 08), e-mail or WhatsApp.
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What does the warranty cover?
Our products are covered by the manufacturer warranty. Duration and terms vary by product group; contact your sales representative for details.
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How long does spare part supply take?
In-stock parts are shipped the same day. For parts requiring procurement, the timeline is shared with you at the time of request.
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Do you provide on-site commissioning?
Yes. With our experienced engineering team we provide on-site installation and commissioning for PLC, drive and automation systems.
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Can I get training support?
Upon request we organize corporate trainings on product and system usage. Contact us for details.